Human Entrance: Intercultural Competence

The international mobility of employees has a range of benefits to international organizations including a more diverse and flexible team, knowledge sharing, employee engagement and motivation, among many others. This mobility, however, is not something that is as easy as just moving employees around, the organization has a series of responsibilities and support roles to play.

Intercultural competence is one thing that any organization that operates on an international level should be promoting, supporting, teaching and enforcing. Intercultural competence is a term and a concept that includes a wide range of skills that help ensure effective communication and relationships between culturally diverse employees and stakeholders.

Intercultural competence courses are a great way to help your organization maximize international relationships internally and externally. The courses help teach and enforce skills like mindfulness, cognitive flexibility, tolerance for ambiguity, behavioral flexibility and cross-cultural empathy. The courses and training not only help employees understand their peers but empathize and engage with them. The training helps create a culture of sensitivity, inclusiveness and flexibility.

Intercultural competence does not only benefit individuals but also the organization as a whole. Creating this culture of openness will lead to more effective communication thus improving the completion rate of desired goals and transactions. In addition, it will help with employee retention as people feel included, heard and are more easily able to relate to others. Intercultural competence also helps with employee engagement and motivation as they are better equipped to do their jobs successfully and without barriers.

There are different courses within Intercultural competence that range from relocating to working across cultures as well as leadership across cultures and even courses on cross cultural recruitment. Organizations of all sizes and across all industries can largely benefit from intercultural competence courses and training for leaders and operational level employees.

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